This qualification reflects the role of individuals who are job ready and competent in a wide range of information and communications technology (ICT) roles and apply a broad range of skills in varied work contexts, using problem solving skills and effective communication with others. 

Core Units:

BSBCRT404 – Apply advanced critical thinking to work processes

BSBXCS404 – Contribute to cyber security risk management  

ICTICT426 – Identify and evaluate emerging technologies and practices 

ICTICT443 – Work collaboratively in the ICT industry 

ICTICT451 – Comply with IP, ethics and privacy policies in ICT environments 

ICTPRG302 – Apply introductory programming techniques 

ICTSAS432 – Identify and resolve client ICT problems 

Elective Units:

ICTICT436 – Develop macros and templates for clients using standard products 

ICTDBS418 – Monitor and administer databases 

ICTICT429 – Determine and confirm client business requirements 

ICTDBS416 – Create basic relational databases 

ICTPMG411 – Support small scale ICT projects 

ICTICT440 – Develop service level agreements 

ICTICT441 – Provide one-to-one instruction 

ICTICT428 – Select cloud storage solutions 

ICTICT437 – Conduct post-implementation ICT system reviews 

ICTICT434 – Maintain website information standards 

ICTWEB445 – Implement content management systems 

ICTWEB448 – Confirm website content meets technical protocols and standards 

ICTICT424 – Address cyber security requirements 

Evidence gathering technique used for this course:

• Direct observation, role-plays written/verbal questioning, interviews and self-evaluations, case studies, projects, assignments are used to assess required knowledge and skills
• Combination of practical and written exercises.

Study Pathways

The further study pathways available to learners who undertake this qualification include:

• ICT50220 Diploma of Information Technology  

Employment Pathways

Employment pathways are available to students who complete this qualification in:

• System/Diagnostic Supporter  

• Network HelpDesk 

• Network operation Support 

• ICT Support 

• Network operations technician 

• ICT Administrator 

• All students entering this course must have completed Year 10 or equivalent qualification.
• Overseas students must demonstrate English language proficiency of IELTS 5.5 or equivalent.
• Students with no formal qualifications are required to successfully complete the LLN test and meet with the General Manager to be admitted.
• Overseas students can only enroll face to face 20 hours per week.