This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Core Units:

BSBCRT411 – Apply critical thinking to work practices

BSBTEC404 – Use digital technologies to collaborate in a work environment

BSBTWK401 – Build and maintain business relationships

BSBWHS411 – Implement and monitor WHS policies, procedures and programs

BSBWRT411 – Write complex documents

BSBXCM401 – Apply communication strategies in the workplace

Elective Units:

BSBCMM411 – Make presentations    

BSBMKG433 – Undertake marketing activities    

BSBOPS401 – Coordinate business resources    

BSBOPS405 – Organise business meetings    

BSBPEF401 – Manage personal health and wellbeing    

BSBPEF403 – Lead personal development

Evidence gathering technique used for this course:

• Direct observation, role-plays written/verbal questioning, interviews and self-evaluations, case studies, projects, assignments are used to assess required knowledge and skills
• Combination of practical and written exercises.

Study Pathways

The further study pathways available to learners who undertake this qualification include:

• BSB50120 Diploma of Business

Employment Pathways

Employment pathways are available to students who complete this qualification in:

• Personal Assistant,
• Office Administrator,
• Sustainability Manager,
• Sales Assistant,
• Sustainability Officer,
• Trade Coordinator,
• Exporter, Importer,
• Assistant Records Manager,
• Analyst,
• Customer service assistant,
• Administrator

• All students entering this course must have completed Year 10 or equivalent qualification.
• Overseas students must demonstrate English language proficiency of IELTS 5.5 or equivalent.
• Students with no formal qualifications are required to successfully complete the LLN test and meet with the General Manager to be admitted.
• Overseas students can only enroll face to face 20 hours per week.