This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have frontline management accountabilities.

Individuals in these roles carry out moderately complex tasks in a specialist field of expertise that requires business operations skills. They may possess substantial experience in a range of settings, but seek to further develop their skills across a wide range of business functions.

Core Units:

BSBCRT511 – Develop critical thinking in others

BSBFIN501 – Manage budgets and financial plans

BSBOPS501 – Manage business resources

BSBSUS511 – Develop workplace policies and procedures for sustainability

BSBXCM501 – Lead communication in the workplace

Elective Units:

BSBCRT512 – Originate and develop concepts

BSBHRM526 – Manage payroll

BSBMKG549 – Profile and analyse consumer behaviour for international markets

BSBMKG550 – Promote products and services to international markets

BSBOPS503 – Develop administrative systems

BSBTWK503 – Manage meetings

BSBWHS521 – Ensure a safe workplace for a work area

Evidence gathering technique used for this course:

• Direct observation, role-plays written/verbal questioning, interviews and self-evaluations, case studies, projects, assignments are used to assess required knowledge and skills
• Combination of practical and written exercises.

Study Pathways

The further study pathways available to learners who undertake this qualification include:

• BSB60120 Advanced Diploma of Business

Employment Pathways

Employment pathways are available to students who complete this qualification in:

• Business Manager, BDM
• Business Analyst, Project Coordinator
• Executive, Records Manager

• All students entering this course must have completed Year 10 or equivalent qualification.
• Overseas students must demonstrate English language proficiency of IELTS 5.5 or equivalent.
• Students with no formal qualifications are required to successfully complete the LLN test and meet with the General Manager to be admitted.
• Overseas students can only enroll face to face 20 hours per week.